Delayed Flight Claims

European flight compensation claims information.

EU Flight Com­pen­sa­tion, How Can You Tell if You Qual­ify For It?

EU Flight Compensation

EU Flight Compensation

The denied board­ing reg­u­la­tion is a law that was enacted in the EU to pro­tect pas­sen­gers from delays. It also cov­ers sev­eral other incon­ve­niences that air­lines could have pre­vented. Accord­ing to the reg­u­la­tion, you are enti­tled for flight EU flight com­pen­sa­tion if you are fly­ing from the EU in any air­line. You are also enti­tled for EU flight com­pen­sa­tion if you are fly­ing to the EU with any air­line that is reg­is­tered in the EU, Nor­way, Switzer­land or Ice­land.

How can you tell if you are enti­tled to EU flight compensation?

You have sev­eral enti­tle­ments if your flight is delayed, can­celled, or you are denied board­ing. If your flight is delayed, the enti­tle­ment depends on how long the flight was delayed. There are sev­eral con­di­tions that should be met before you may make any kind of claim including:

  • When your flight that is shorter than 1,500 km is delayed for more than 2 hours.
  • When a flight you had booked within the EU that is longer than 1,500 km is delayed for more than 3 hours.
  • When a flight out­side the EU is delayed for more than 3 hours as long as it is between 1,500 and 3,500 km.
  • When any other flight for which you have a con­firmed book­ing is delayed for more than 4 hours.

If any of the above applies to you, then you may have sev­eral enti­tle­ments. You may be enti­tled to make two free calls, faxes, or emails. You are also enti­tled to free meals and refresh­ments. As long as they are pro­por­tion­ate to the length of the delay. You are enti­tled to free hotel accom­mo­da­tion and trans­fers if the delay is overnight. If the delay lasts more than five hours, you can claim a refund of the entire amount of your ticket cost. As long as the flight has not been can­celled.
Whether or not you are enti­tled for flight com­pen­sa­tion depends on whether or not the air­line could have pre­vented the delay. If the air­line proves that the delay was as a result of ‘extra­or­di­nary cir­cum­stances’ which it could do noth­ing about.

What exactly con­sti­tutes ‘extra­or­di­nary circumstances’?

They are cir­cum­stances beyond the air­lines con­trol. This includes secu­rity risks, polit­i­cal unrest, and severe weather con­di­tions that make it dan­ger­ous to fly. Strikes by air­line staff are also included in the ‘extra­or­di­nary cir­cum­stances’. Tech­ni­cal dif­fi­cul­ties can also be con­sid­ered to be ‘extra­or­di­nary.’ As long as they could not have been fixed by engi­neers dur­ing rou­tine main­te­nance. Regard­less of the rea­son given by the air­line, you are free to chal­lenge it if you think that there is rea­son­able amount of evi­dence to the con­trary. For instance, the air­line should not claim bad weather caused the delay if flights with sim­i­lar des­ti­na­tions were still depart­ing.
You are also enti­tled to com­pen­sa­tion if a flight is can­celled regard­less of the rea­son for the can­cel­la­tion. How­ever long the time between can­cel­la­tion and the sched­uled take-off time is, you have two options avail­able. You may choose to get a full refund of the ticket cost or you may request to be booked on an alter­na­tive flight to your destination.

To find out more you check the reg­u­la­tions on the EU air pas­sen­ger com­pen­sa­tion site.

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